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If I bought 8MB broad band they provide 2 MB max should I ask for compensation?

Err….That’s about it. I pay for 8MB I rarely get 2, what am I paying for? I know there is all the technical baffle which they provide, (Bull). i.e its all your fault, and you should try this that and the other, yet should I still pay for a service which had net been provided? (amusing that I have adhered to all criteria)

There is nothing you can do about this – as this is stated in the contract. They always state "up to X MB/s", never the exact amount (so they haven’t done anything wrong). There are governing bodies trying to get this changed, and ISP’s are moving towards getting this straight, but until then you just have to accept it. Unless it’s an extreme case (for example; 8 MB/s advertised but only 0.5 MB/s received), there isn’t much you can do. It’s annoying that this is still allowed to happen.

If you do have an extreme case, contact the Consumer Watchdog here;
—> http://www.consumerdirect.gov.uk/

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This entry was posted on Tuesday, October 13th, 2009 at 8:12 am and is filed under broad band. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

5 Responses to “If I bought 8MB broad band they provide 2 MB max should I ask for compensation?”

  1. Ah…. The catch is that they say "up to, 8Mb" – but never promise it will actually be that…

    Crafty blighters, but that’s their game..!
    References :

  2. I am on the up to 8mb broadband speed from a well known retailer and I get that speed at stupid o clock (around 12 midnight to 7am) who is going to stay up to use the internet at that time. But yeah i totally get your point, thinking about quiting mine too.
    References :

  3. UPTO 8meg , not 8meg

    My pacakge is up to 20meg but i only get 11meg.
    References :

  4. There is nothing you can do about this – as this is stated in the contract. They always state "up to X MB/s", never the exact amount (so they haven’t done anything wrong). There are governing bodies trying to get this changed, and ISP’s are moving towards getting this straight, but until then you just have to accept it. Unless it’s an extreme case (for example; 8 MB/s advertised but only 0.5 MB/s received), there isn’t much you can do. It’s annoying that this is still allowed to happen.

    If you do have an extreme case, contact the Consumer Watchdog here;
    —> http://www.consumerdirect.gov.uk/
    References :

  5. I agree with the other posters, whereas it’s stated in the contract that it’s "up to X mb/s" transfer rates.

    One thing you may want to consider is downgrading your package a bit. I’m guessing that you’re more than likely on a cable connection. You share your bandwidth with the virtual "neighborhood" — meaning that at off-peak times, you probably will see much higher speeds, closer to the 8MB available to that network. But, if you find yourself only using it during the peak hours, downgrading may work fine for you.

    If they offer a package around the 2MB range, i’d go with that. You more than likely will not be throttled down further than that, and should still see speeds similar to what you’re seeing now.
    References :

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