Comments on: If I bought 8MB broad band they provide 2 MB max should I ask for compensation?

By: dlidstrom

dlidstrom — Tue, 13 Oct 2009 20:35:59 +0000

I agree with the other posters, whereas it’s stated in the contract that it’s "up to X mb/s" transfer rates.

One thing you may want to consider is downgrading your package a bit. I’m guessing that you’re more than likely on a cable connection. You share your bandwidth with the virtual "neighborhood" — meaning that at off-peak times, you probably will see much higher speeds, closer to the 8MB available to that network. But, if you find yourself only using it during the peak hours, downgrading may work fine for you.

If they offer a package around the 2MB range, i’d go with that. You more than likely will not be throttled down further than that, and should still see speeds similar to what you’re seeing now.
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By: Gizzo

Gizzo — Tue, 13 Oct 2009 19:50:59 +0000

There is nothing you can do about this – as this is stated in the contract. They always state "up to X MB/s", never the exact amount (so they haven’t done anything wrong). There are governing bodies trying to get this changed, and ISP’s are moving towards getting this straight, but until then you just have to accept it. Unless it’s an extreme case (for example; 8 MB/s advertised but only 0.5 MB/s received), there isn’t much you can do. It’s annoying that this is still allowed to happen.

If you do have an extreme case, contact the Consumer Watchdog here;
—> http://www.consumerdirect.gov.uk/
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By: Matt

Matt — Tue, 13 Oct 2009 19:16:59 +0000

UPTO 8meg , not 8meg My pacakge is up to 20meg but i only get 11meg.
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By: Starbucks27

Starbucks27 — Tue, 13 Oct 2009 18:56:59 +0000

I am on the up to 8mb broadband speed from a well known retailer and I get that speed at stupid o clock (around 12 midnight to 7am) who is going to stay up to use the internet at that time. But yeah i totally get your point, thinking about quiting mine too.
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By: Grey Mare

Grey Mare — Tue, 13 Oct 2009 18:24:59 +0000

Ah…. The catch is that they say "up to, 8Mb" – but never promise it will actually be that…

Crafty blighters, but that’s their game..!
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